This course will help:

Hotel staff with low to intermediate level English who are new to working in the industry in Ireland. Also suitable for staff members who may be moving from non-customer facing to a customer-facing role.

Examples of hotel employees who have completed the course to date: accommodation staff, public area staff, spa and leisure centre staff, food and beverage staff.

English for Hospitality in Ireland - Essential Skills Course

The trainees will learn about:
- Greeting/welcoming guests
- Understanding and communicating work-related information correctly
- Understanding and communicating the time, date, and prices correctly
- Offering assistance
- Understanding and making polite requests
- Introduction to dealing with problems/complaints
- Asking for and giving directions (in a hotel)
- Common Irish names
- The most important Irish words and phrases
...and more!


Each video has English subtitles to aid with comprehension.

Please feel free to preview some of the content in the course outline below.